FamilySearch Will Be Down Monday, June 27th


The FamilySearch website will be undergoing a technical upgrade Monday, June 27th starting at 12 midnight MDT (6am UTC), and may be down for up to 24 hours as they test the system.

The entire FamilySearch system will be down, including the API that RootsMagic uses to interface with it, so during that time you will be unable to:

  1. receive or view WebHints from FamilySearch
  2. access FamilySearch to find matches, share data, or otherwise work with FamilySearch from inside RootsMagic.

This is a major upgrade to the FamilySearch back end, but once complete you should not experience any adverse effects in RootsMagic from the change.  We will, however, be closely monitoring the interaction between RootsMagic and FamilySearch once they have completed the upgrade to make sure there are no issues that creep in.

If you do encounter problems with FamilySearch after they have completed the upgrade, give it a couple of days to “shake out”.  If the issues continue after that please let us know the specific details at support@rootsmagic.com.

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Reader Comments

Thanks for the info. Appreciate knowing ahead of time;O)

Thank you for keeping on top of FamilySearch. The interface between it and RootsMagic is wonderful. Margaret

Thanks for the heads up. Anything on ancestry.com coming?

Thank you so much for the “heads up”.:-)

Thank you so much for all your updates and keeping us informed.

What I am seeing is a huge increase in the pile of names located in my database that “FamilySearch has new information for”…

I’m just letting it ride to see if it ends up finding new information for every single one of the names I have accumulated Some time ago, I let it ride for about a solid 3 months. That was when it was matching names in RootsMagic. Last year (2015) is when the spike in new information surfaced for about 1/3 of the names in my RootsMagic database. So I am curious what is being added by FamilySearch now. Any ideas? I didn’t see what the FamilySearch upgrade entailed on June 27th. Or I didn’t see any detailed laundry list of items FamilySearch my have posted. Can you add that to RootsMagic News please?

Reply: FamilySearch moved to a new database structure and servers during this upgrade. Its very possible every person in your database connected to FamilySearch will appear as changed. Now that they will no longer be moving data off the (old) new FamilySearch servers into Family Tree we shouldn’t see the massive dumping of “new” data anymore. Leave the FamilySearch Central screen opened and logged in so it can report all the “new changes” it should settle down after that.
Renee, RootsMagic

Thank you for the information.

The problem I have is that when I move a source from Roots Magic to FamilyTree the source ends up in my source box and also attached to the person. Now I have thousands of sources in my box. Is there some way that this can be stopped?

Reply: This is the way FamilySearch designed the attachment of sources in the FT API. On the FamilySearch website you can remove the sources from your Source Box if no longer needed.
Renee, RootsMagic